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Job Description: CRM MANAGER

A Manager will be involved with and often responsible for all aspects of a project including the Bid process and Client Management Processes.
It is the responsibility of a CRM Manager to implement a solution to a client by ensuring that all key project aspects are delivered within a timely and professional manner as well as being involved other business relating to the company.

Key Responsibilities:
Reporting to a Senior Manager/Partner a Manager will: -
* Use their knowledge to manage a team and a client through an implementation process.
* Work pro-actively with Clients.
* Work with Technical Developers.
* Will take an active role in configuration, mapping process and design.
* Have the ability to work with a minimum of supervision.
* Be involved in the bidding process.
* Be involved with the Client Management process.

Experience
In order to be considered for a position as a Manager, we will look for the following: -
* A minimum of 6 years working within a commercial environment of which minimum of 4 years will have been in a consultancy/consultancy environment.
* Proven ability in Managing aspects of a project
* A good understanding of Siebel, it is likely that they will be Siebel trained and have had a minimum of 12 months of experience of working with this product. (Please note that we will also consider candidates with good experience of other Package solutions such as Vantive and Clarify).
* Evidence of an individual being involved in the full life-cycle of at
least 5 different engagements
* Previous experience of managing a team of at least 8 individuals
* Unless a candidate has exceptional experience, it is necessary for any
applicants to be educated to Degree Level.

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Job Description:SENIOR MANAGER CRM:

Job Description:
A Senior Manager will be involved with and manage all aspects of a project including the Bid process and Client Management Processes.

Key Responsibilities:
Reporting to a Partner a Senior Manager will: -
* Use their knowledge to Manage CRM teams successfully though a full implementation to successful completion.
* Manage clients throughout the implementation.
* Work with Technical Developers.
* Have the ability to work with a minimum of supervision.
* Be involved in the bidding process.
* Be involved with the Client Management process.

Experience
In order to be considered for a position as a Senior Manage, we will look for the following: -
* A minimum of 8 years working within a commercial environment of which minimum of 6 years will have been in a consultancy/consultancy environment.
* Proven ability in Managing all aspects of a project at a senior level
* A good understanding of Siebel, it is likely that they will be Siebel trained and have had a minimum of 12 months of experience of working and implementing this product.
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CRM CONSULTANT

KBS consultants
New No. 89, 4th Avenue, Ashoknagar, Chennai, 600 083 INDIA
Phone : +91-44-24895341 / 23719622 / 24853296
email: kbs@kbsconsultants.com
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ERP / CRM Skills
ERP (Enterprise Resource Planning):
Oracle Applications Oracle Financials Baan Epicor JD Edwards Lawson Made2Manage Mapics Marcam Oracle Peoplesoft Oneworld SAP SSA Microsoft Navision Visionplus
CRM (Customer Relationship Management):
Clarify E.piphany HNC Onyx Pivotal Siebel Vantive Remedy Xchange E-business Applications Ariba BMC BroadVision Commerce One Webtrends Axapta Microsoft CRM Vision Plus CardPac CardLink